TERMS OF SERVICES WITH RETURN POLICY

Last updated on: Jan 19, 2024

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For these Terms and Conditions, The term "we", "us", and "our" used anywhere on this page shall mean Shoe Palace, Hadi Arcade, Ballard Road, Kannur, Kerala, India - 670001. "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

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Your use of the website and/or purchase from us are governed by the following Terms and Conditions:

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The content of the pages of this website is subject to change without notice.

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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.

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Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

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All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.

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Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.

From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.

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You may not create a link to our website from another website or document without Shoe Palace, prior written consent.

Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India.

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We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

 

Refund policy:

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Cancellation Policy:

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1. Cancellations are accepted if the request is made within 7 days of placing the order.

2. Cancellation requests may not be entertained if the orders have been communicated to vendors/merchants and they have initiated the shipping process.

3. Perishable items are not eligible for cancellation.
    

Refund and Replacement Policy:
 

1. Refund or replacement is possible for perishable items only if the customer establishes that the quality of the product delivered is not satisfactory.

2. Damaged or defective items must be reported to the Customer Service team within 7 days of product receipt. The request will be processed after verification by the merchant.

3. If the received product does not match the description on the site or meet customer expectations, it should be reported to customer service within 7 days of receiving the product. The Customer Service Team will investigate and make an appropriate decision.

4. For products with a manufacturer's warranty, customers are advised to refer the issue directly to the manufacturer.

 

Refund Process:
 

If a refund is approved by Shoe Palace, it will take 6-8 days for the refund to be processed to the end customer.

Customers are encouraged to review and understand the cancellation and refund policies before making a purchase. If there are any issues or concerns, they should promptly contact the Customer Service Team for assistance.

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